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How it Works

Politique de remboursement

LAST UPDATED: February 22, 2024


45-Day Money-Back Guarantee

Try your purchase for 45 days from receiving your order, if you decide it’s not for you, we’ll issue a store credit or a refund to the original form of payment.

RETURN OPTIONS:

  • Refund to original payment method (5-10 business days)
  • Store Credit of original amount + Additional 10% (available immediately)

We can only accept returns requests send within 45 days of receiving your order. We can’t accommodate direct exchanges at the moment.

To initiate a return, email us at help@onelogy.com with your order number and and we’ll take care of the rest.

Please note your original shipping charges are non-refundable. We cannot offer returns on products purchased outside of onelogy.com, our Facebook or Instagram shop.

Damages and issues

Please inspect your order upon reception and contact us immediately at help@onelogy.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • What if my packaged arrived damaged or broken?

    Please email help@onelogy.com within 7 days or receiving your order with your order number and we’ll do our best to make it right.

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns on items marked as final sale, gifts or gift cards. For unopened purchase made with a gift cards or that were a gift, please contact us at help@onelogy.com for an exchange.

Exchanges

Contact us at help@onelogy.com to arrange an exchange for un-opened products. We can’t accommodate exchanges for open products.

Refunds

All returns and exchanges must be processed within 45 days of receiving the order. To initiate a return, email us at help@onelogy.com with your order number and the items you wish to return.

Once processed, refunds to the original form of payments usually take up to 10 business days to appear on your statement. Store credits are available for use immediately.